What is personal information and how do we collect it?
Canine Connections Hertfordshire collects personal information about our clients, to provide dog walking and training services and to effectively manage our relationships.
Legal reasons for using and sharing data
Our main reasons for holding data fall under three categories:
Contractual – this includes our regular and ad hoc dog walking customers who have completed and signed our Dog Services Agreement form.
Legitimate interests – this includes anyone currently attending 1-2-1 dog training sessions, group classes and training walks or have recently expressed an interest in our services
Consent – anyone who has previously used our services or expressed an interest in the last 12 months and have given us permission to contact them
What we collect
We may collect the following information:
- Name and address
- Telephone and email address
- Information relating to your dog
How will we use this information about you?
We collect information about you in order to deliver our dog walking and training services to you. If you agree, we will also email or mail you about other services we think may be of interest.
Disclosure of personal information
Canine Connections Hertfordshire will not disclose, share, sell or rent any personal information we hold about you without your consent or are required by law to do so. Where Canine Connections Hertfordshire has outsourced a function or activity to an external service provider, we will only disclose personal information that the service provider needs to undertake that function or activity.
We use a number of third parties to provide us with services which are necessary to run our business or to assist us with running our business and who process your information for us on our behalf. These include the following:
Your information will be shared with these service providers where necessary to provide you with the service you have requested.
The quality, accuracy and correction of personal information we hold
Protecting personal information is a priority and Canine Connections Hertfordshire always considers security and confidentiality when handling personal information. It is important that the information we maintain and use is accurate, complete and up-to-date. If at any time your personal details change, please let us know so we can update our records.
Access to Personal Information
We respect your right to access personal information Canine Connections Hertfordshire hold about you. You may request details of personal information which we hold about you under the Data Protection Act (1998). If you believe that any information we are holding on you is incorrect, please follow the contact details in the contact us section.
Data collection via this website
In general, you can visit this site without telling us who you are or revealing any information about yourself. Our web servers may collect the domain names, but not the e-mail addresses, of visitors. In addition, there are portions of this site where we may need to collect personal information from you for a specific purpose, such as to provide you with certain information you request. The information collected from you may include your name, address, telephone, fax number, or e-mail address. You may refuse any request for personal information. This site is not intended for persons under 13 years of age. We do not knowingly solicit or collect personal information from or about children, and we do not knowingly market our products or services to children.
Canine Connections Hertfordshire is committed to ensuring that your information is secure. Canine Connections Hertfordshire takes reasonable steps to protect all personal information we hold, from misuse and loss and from unauthorised access, modification or disclosure. All data and laptops are kept in a secure locker and laptops are password protected. We will take reasonable steps to destroy or permanently de-identify your personal information when it is no longer needed.
For data obtained via our website we follow generally accepted practices of physical, network, and operational security to safeguard our data, including information we may collect from site visitors and information requesters.
How long do we keep your information?
We may keep contact information about information requesters as long as we deem it necessary to fulfil the requests, maintain records of delivered information, or conduct customer service, sales, and marketing activities, unless and until an individual or that individual's employer requests that we delete the information. Please note that for tax and insurances purposes we must keep certain data for 6 years.
Changes to this policy
For purposes of the EU Data Protection Directive, the data controller collecting and maintaining the data described in this Privacy Statement for the domain Canine Connections Hertfordshire.com is Canine Connections Hertfordshire. The data controller may be contacted at http://www.canineconnectionsherts.co.uk/contact/.
How to contact us
We do not want to send marketing communications to you if you do not want to receive them. If you do not then you can opt-out at by emailing firstname.lastname@example.org. Please note, it can take up to 28 days to remove you from our list during which time, it is possible you may receive additional mails whilst we process your request.